Terms

Sale Items and Discounts Policy

Items purchased on sale or with a discount are not eligible for refund. If noted on the product page, sale items may be returned for size exchange or website credit.

Shipping and Returns Policy

Free Worldwide Shipping

Receive free one-way shipping on product and service orders totaling $150 USD or more after discounts are applied.

For orders that include alteration services, customers are responsible for shipping or delivering garments to us. Free shipping applies only to the return shipment and is not a two-way shipping service.

Shipping, Delivery, and Tracking

All shipping services used by Williamsburg Garment Company include tracking and standard carrier insurance.

Delivery to the address provided by the customer, as confirmed by carrier tracking, shall constitute proof of delivery.

Customers are responsible for providing accurate shipping information. Williamsburg Garment Company is not responsible for delays, losses, or delivery issues resulting from an incorrect shipping address supplied by the customer.

Returns & Exchanges

Return authorizations must be requested within 14 days of delivery. Once approved, items must be shipped back within 10 days at the customer's expense. Returned items must be unworn, unwashed, unaltered, and include all original tags.

Original shipping charges are non-refundable. Returns received more than 30 days after delivery are not eligible for refund unless delayed by the shipping carrier.

Any item that has been altered is final sale and cannot be returned, exchanged, or credited. All alteration fees are non-refundable.

Refunds are typically processed within 21–31 days after returned merchandise is received and inspected. Williamsburg Garment Company reserves the right to deny returns that do not comply with these terms and may charge additional shipping fees after multiple exchange shipments.

International Returns

International customers must declare returned packages as "Return of USA Merchandise" to avoid customs delays and additional fees. Customers are responsible for all shipping costs, duties, taxes, brokerage fees, and customs charges.

Service Returns (Alteration Services)

Alteration services are non-refundable. Williamsburg Garment Company may, at its sole discretion, approve a refund, credit, or other resolution when circumstances warrant.

Any garment that has alterations added is final sale and cannot be returned for refund, exchange, or store credit. All alteration charges are final.

Customers requesting cancellation of an alteration order must submit their request by email. Cancellation requests are not considered approved until Williamsburg Garment Company responds with written approval.

If a refund is approved, please allow up to 21 days for processing.

Custom-Made Jeans Policy

Custom-made jeans may be canceled for a refund only before production begins. It is understood that the custom-made jeans process can take time, depending on how many fit corrections are required and how many customer orders are ahead in production.

If pattern development has begun but sewing of the final jeans has not started, customers may request cancellation. Pattern charges, fit sample costs, shipping costs, and any completed work are non-refundable. Any remaining balance may be refunded.

Pattern development charges are fees for pattern-making services and development time only. Payment of a pattern charge does not transfer ownership of any pattern, design, grading, specification, or intellectual property. All patterns developed by Williamsburg Garment Company remain the sole property of Williamsburg Garment Company.

Once pattern development begins, the pattern charge becomes non-refundable.

Once cutting, sewing, or production of the final jeans begins, the order becomes non-refundable and non-cancelable.

Completed custom-made jeans are non-refundable, non-returnable, and not eligible for exchange or store credit.

Customers requesting cancellation of a custom-made order must submit their request by email. Cancellation requests are not considered approved until Williamsburg Garment Company responds with written approval.

If a refund is approved, please allow up to 21 days for processing.

Holiday Returns (November 24 – December 25)

Purchases made between November 24 and December 25 may be returned through January 15, subject to all other return eligibility requirements.

Shipping Fees and Delivery Times

In-stock items generally ship within two business days. If you do not receive a tracking number within three business days, please contact us for an estimated shipping date.

Accessibility Assistance

If you encounter difficulty accessing, reading, or navigating our website, please contact us by phone or email. We are committed to providing an accessible experience and will work promptly to address accessibility concerns.

Privacy Policy

What Information Do We Collect?

We collect information from you when you register on our site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in another site feature.

When ordering or registering, we may ask for your name, email address, mailing address, phone number, credit card information, or other information needed to complete your order or improve your experience. You may also visit our site anonymously.

We may collect information about gift recipients so we can fulfill gift purchases. This information is not used for marketing purposes.

Like many websites, we use cookies to enhance your experience and gather information about site visitors and activity. Please see the section below titled “Do We Use Cookies?” for more information.

How Do We Use Your Information?

We may use the information we collect to personalize your site experience, process transactions, respond to customer service requests, administer promotions or surveys, and provide content or product offerings that may interest you.

If you have opted in to receive our email newsletter, we may send periodic emails. You may unsubscribe or update your preferences at any time through your account settings or unsubscribe links included in our emails.

How Do We Protect Visitor Information?

We use security measures designed to help protect your personal information. Sensitive information is transmitted using Secure Socket Layer (SSL) technology and stored behind secured networks accessible only by authorized personnel required to keep the information confidential.

Do We Use Cookies?

Yes. Cookies are small files transferred to your computer through your web browser that allow our site or service providers to recognize your browser and remember certain information.

We use cookies to help remember and process shopping cart items, understand site preferences, improve services, and compile aggregate data about site traffic and interaction. We may work with third-party service providers to better understand site visitors. These providers may not use information collected on our behalf except to help us operate and improve our business.

You may disable cookies through your browser settings. If cookies are turned off, some site features may not function properly.

Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer personally identifiable information to outside parties unless we provide advance notice, except as described here.

This does not include website hosting partners or other trusted parties who assist us in operating our website, conducting business, or servicing customers, so long as those parties agree to keep this information confidential.

We may also release information when necessary to comply with the law, enforce site policies, or protect our rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How Can You Opt Out, Remove, or Modify Your Information?

You may update email subscriptions through the “My Account” section of our website. Please note that due to email production schedules, you may still receive emails already in production.

To remove account information, sign into your account and delete stored shipping addresses, billing addresses, and payment information. We may retain information related to past transactions for customer service and record-keeping purposes.

Third-Party Links

Our website may include links to third-party websites. These sites have separate and independent privacy policies, and we are not responsible for their content or activities.

We aim to protect the integrity of our site and welcome feedback about third-party links, including broken links.

Changes to This Policy

If we update this Privacy Policy, changes will be posted on this page. Policy changes apply only to information collected after the date of the update.

This policy was last modified on July 6, 2022.

Questions and Feedback

We welcome questions, comments, and concerns about privacy or any other issue related to our website.

Online Policy Only

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to this Privacy Policy.